Most capital equipment warranties answer one question: will the parts hold up. That is a meaningfully different question from whether the equipment will actually deliver the performance a facility is paying for, and the gap between those two questions is where a lot of buyer’s remorse originates.
What a Standard Warranty Actually Covers
A conventional equipment warranty typically covers manufacturing defects, component failures, and workmanship issues for a defined period. It says nothing about whether a conveyor will actually move your specific scrap volume, whether a coolant recycling system will actually hit a specific fluid recovery percentage, or whether a chip processing system will actually reduce your scrap volume by the amount assumed in your ROI calculation. Those are performance questions, and a standard warranty is silent on them.
What the Performantee Guarantee Adds
PRAB’s Performantee Guarantee is built around documented performance targets rather than defect coverage alone. Before equipment ships, PRAB tests it against your specific application, using free materials testing, free fluid testing, and in some cases on-site demo capability, and puts measurable performance targets in writing. If the delivered equipment does not achieve those specific results, PRAB commits to revising, repairing, or modifying it until it does.
Why This Matters More for Some Equipment Than Others
This distinction matters most for equipment where performance depends heavily on your specific material or fluid, rather than being a fixed, universal specification. A conveyor’s throughput depends on your scrap type and coolant load. A coolant recycling system’s fluid recovery rate depends on your actual contamination profile. A chip processing system’s scrap volume reduction depends on your specific metal and chip geometry. Generic warranties do not account for this variability. The Performantee Guarantee is built specifically to address it, because the testing that underlies it uses your actual material, not a generic industry sample.
How This Changes the Buying Process
Rather than relying on a catalog specification and hoping it translates to your operation, the Performantee approach front-loads the verification work before the purchase order is signed. You see documented results from your own material before committing capital, and the performance commitment in your contract reflects those tested results rather than an average or best-case scenario pulled from a spec sheet.
Where This Shows Up Across PRAB’s Product Lines
This approach applies consistently across metal scrap conveyors, metal chip processing systems, fluid filtration and coolant recycling equipment, and industrial water and wastewater treatment systems. Regardless of which product line a facility is evaluating, the same testing-first, performance-verified principle applies before anything ships.
Further Reading
- Guarantee Page: The PRAB Performantee
- Program Page: Demo Before You Buy
- Program Page: Free Materials Testing
Want to see documented performance on your own material before you commit? Talk with a PRAB expert about testing your application.
About the Author: Paul Montgomery is the Marketing Leader at PRAB, Inc., bringing more than 20 years of B2B marketing leadership experience, including CMO and VP roles where he drove measurable growth such as 300% year-over-year revenue increase and an 83% reduction in customer acquisition costs. At PRAB, Paul leads SEO/AEO strategy and content development across the company’s metal scrap and fluid recycling equipment lines.
